...customer service...

RETURN POLICY:

In-Store Purchases:

All returns for in-store purchases need to be made within 7 days of purchase to receive a full refund. Any item returned after 7 days will receive store credit only. Returns can only be made with either the original purchase receipt or a gift receipt. There are no returns or refunds for items without a receipt.

Online Purchases:

All returns for online purchases need to be made within 14 days from the shipping date to receive a full refund. Any item returned after 14 days will receive merchandise credit only.

Returns for online purchases can only be made after receiving a Return Authorization from Olive. To receive a Return Authorization please send an e-mail to customerservice@olivetoshop.com and put "Return Authorization" as the subject. Please include your order number along with what item you are returning.

All sale items purchased are considered a FINAL SALE.

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NEED HELP WITH AN ORDER?

If you have a problem with an order, please e-mail: customerservice@olivetoshop.com

To speak to someone directly during our business hours call (425) 836-4298

Business hours are:
Monday thru Saturday 10 am until 7 pm
Sunday 11 am until 5 pm

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